Credit Change & Innovation Officer

Tasks

The job description includes the following responsibilities:

• Assistance in identifying functional and operational requirements for applications related to Credit Asia
• Partnership with credit leaders to identify digital needs for CRM Asia
• Definition of the project scope and key deliverables, including a product vision with regard to risk management capabilities, processes, and applications
• Maintaining and updating requirements documents, test cases, and process flows to support project readiness
• Focus on customer value and the continuous improvement of products and roadmaps
• Consolidation of budget estimates for submission by the deadline

Project Delivery

The job description includes the following responsibilities in the area of project delivery:

• Support for ongoing digital projects through coordination, documentation, planning of walkthroughs, and tracking of activities, milestones, critical paths, and dependencies
• Overseeing the coordination of key initiatives to ensure consistency in the product roadmap
• Identifying, tracking, and resolving risks and issues that may arise during the project lifecycle; proactively proposing mitigation measures
• Coordinating the preparation and execution of user acceptance testing and user sign-off meetings
• Facilitate communication between IT/change management teams, front-office staff, and credit officers to ensure clarity and alignment
• Regular and detailed project status reports and the scheduling of progress meetings to keep CRM managers informed

Change Management and Communication

The job description includes the following responsibilities in the areas of change management and communication:

• Managing transformations by leading or supporting implementation, communication, and training
• Managing interactions and communication with stakeholders
• Development and delivery of customized training sessions based on stakeholder requests
• Communicating important changes and workarounds to customers and users

Requirements

The job description requires the following skills and qualities:

• Strong analytical thinking with attention to detail and structured problem-solving skills, as well as an understanding of a wide range of technologies
• Ability to drive and demonstrate a focus on the end product
• An enthusiastic team player with a positive attitude
• Excellent communication and stakeholder management skills
• Experience in continuous improvement, process optimization, digital transformation, and change management, or similar; preferably in a financial services or asset management setting
• A strong understanding of business processes, process design, and process reengineering
• Experience in identifying operational synergies and conducting impact analyses on business models, tools, and processes
• Proficiency in Microsoft Office