Credit Change & Innovation Officer

Job description

The position of Credit Change & Innovation Officer offers the opportunity to perform analytical and support tasks for credit officers in Asia, with a focus on system-supported credit processes within the regional context.

Tasks

The main tasks include:

• Assistance in identifying functional and operational requirements for applications related to Credit Asia
• Partnership with credit leaders to identify digital needs for CRM Asia
• Definition of the project scope and key deliverables, including a product vision with regard to risk management capabilities, processes, and applications
• Maintaining and updating requirements documents, test cases, and process flows to support project readiness
• Focus on customer value and the continuous improvement of products and roadmaps
• Consolidation of budget estimates for submission by the deadline

Project Delivery

Responsibilities in the area of project delivery include:

• Support for ongoing digital projects by coordinating documentation, scheduling, and tracking activities, milestones, critical paths, and dependencies
• Overseeing key initiatives to ensure consistency in the product roadmap
• Identifying, tracking, and resolving risks and issues that may arise during the project lifecycle
• Coordinating the preparation and execution of user acceptance testing and user sign-off
• Participate in stakeholder forums to share analyst-level insights and support follow-up actions after meetings
• Facilitate communication between IT/change teams, front-office staff, and credit officers to ensure clarity and alignment
• Regular and detailed project status reports and progress meetings to keep CRM leads informed

Change Management and Communication

Responsibilities in the area of change management and communication include:

• Managing transformations by leading or supporting implementation, communication, and training
• Managing interactions and communication with stakeholders
• Development and delivery of customized training sessions based on stakeholder requests
• Communicating important changes and workarounds to customers and users

Requirements

The requirements for candidates include:

• Strong analytical skills, attention to detail, and structured problem-solving abilities
• Ability to manage and demonstrate final products
• An enthusiastic team player with a positive attitude
• Excellent communication and stakeholder management skills
• Previous experience in financial services, preferably in credit/control roles or process improvement
• Understanding of business processes, process design, and process reengineering
• Experience in identifying operational synergies and conducting impact analyses on business models, tools, and processes
• Proficiency in Microsoft Office

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