Credit Change & Innovation Officer

Job description

The position of Credit Change & Innovation Officer offers the opportunity to perform analytical and support tasks for credit officers in Asia, with a focus on system-supported credit processes within the regional context.

Tasks

The main tasks include:

• Assistance in identifying functional and operational requirements for applications related to Credit Asia
• Collaborating with credit leaders to identify digital needs for CRM Asia
• Definition of the project scope and key deliverables with regard to risk management capabilities, processes, and applications
• Maintaining and updating requirements specifications, test cases, and process flows to support project preparation
• Focus on customer value and the continuous improvement of products and roadmaps
• Consolidation of budget estimates for submission by the specified deadline

Project Delivery

Responsibilities in the area of project delivery include:

• Support for ongoing digital projects by coordinating documentation, scheduling, and tracking activities, milestones, critical paths, and dependencies
• Oversee the coordination of key initiatives to ensure consistency in the product roadmap
• Identifying, tracking, and resolving risks and issues that may arise during the project lifecycle, as well as proactively proposing mitigation measures
• Coordinating the preparation and execution of user acceptance tests and user approvals
• Participation in stakeholder forums to ensure an overview of analyst feedback and support for follow-up activities after meetings
• Promote communication between IT/change management teams, front-office staff, and credit officers to ensure clarity and alignment
• Preparing regular and detailed project status reports and convening progress meetings to keep CRM managers informed

Change Management and Communication

Responsibilities in the area of change management and communication include:

• Managing transformations by leading or supporting implementation, communication, and training
• Managing interactions and communication with stakeholders
• Development and delivery of customized training sessions based on stakeholder requests
• Communicating important changes and workarounds to customers and users

Requirements

The requirements for this position include:

• Strong analytical skills, attention to detail, and structured problem-solving abilities, as well as an understanding of a wide range of technologies
• Ability to demonstrate and promote a strong focus on the end product
• An enthusiastic team player with a positive attitude and excellent communication and stakeholder management skills
• Proven ability to manage large cross-functional project teams
• Demonstrated ability to interact with functional leadership at all levels

Professional and technical requirements

The professional and technical requirements for