Crsilant, Automation Developer

Tasks

• Ensure the effective day-to-day operation and responsiveness of production systems.
• Resolve client-level and Tier 2 support issues for digital platforms and ensure high availability and timely resolution of incidents for customer-specific systems.
• Monitor production events regularly.
• Analyze and resolve technical issues across the entire end-to-end process, including workflow management, data interfaces, platform components, and applications.
• Proactively identify risks (availability, scalability, resilience) and the causes of problems.
• Work closely with development teams to ensure timely solutions to critical incidents.
• Coordinate and mediate between customers and teams to ensure smooth coordination during incidents, customer interactions, and unforeseen events.
• Manage and mentor support teams to effectively handle escalations, SLAs, and knowledge bases.
• Provide support for technical training, reporting, and the analysis of operational metrics.
• Contribute to automation and continuous improvement initiatives to optimize the support process and networks.
• Analyze, debug, and resolve technical issues across the entire end-to-end process, including workflow management, data interfaces, platform components, and applications.
• Strong analytical problem-solving and troubleshooting skills.
• Ability to work in challenging situations, such as tight deadlines and high-stress environments.
• Quickly understand business processes and translate them into complex, secure, and automatable steps.

Requirements

• A bachelor's or master's degree in a technical field with at least 5 years of relevant experience.
• At least 3 years of experience with digital experience platforms in the financial services or data processing sector.
• Practical experience with major financial services platforms, large networks, and platforms.
• Excellent communication skills and the ability to collaborate in a cross-functional, global environment.
• Certified in Agile Developer Foundation and Advanced.
• Practical Application of Security Best Practices in the Financial Services Sector.
• Development experience with other automation tools (e.g., Alteryx, Blue Prism, Power Automate, UIPath) would be an asset.

We offer

• Part of a flexible and collaborative work culture within an organization that leverages its financial strength and stability to build global customer relationships.
• Career advancement within the organization is encouraged, and managers are approachable.
• Proud to work for a company that is committed to the communities it serves.
• Part of the world's most mature and sustainable company.
• U.S. Business Hours: 5:30 p.m. – 2:00 a.m. IST and 5:00 p.m. – 2:00 a.m. IST.