Customer Journey Expert in Online Business Lending

Tasks

• Analyzing and improving customer journeys in the business lending sector.
• Translating requirements into metrics and user stories.
• Participate in the design of new customer journey flows, as well as the optimization and improvement of existing journeys—from concept and design through testing and implementation.
• Closer collaboration with IT, product owners, and other stakeholders both within and outside IMS.
• Ensure that feedback from customers and colleagues is translated into concrete actions.
• Consistent maintenance of the quality of the services provided.

Requirements

• Work location: Brussels
• Type of Work: Regular Work
• Degree: Bachelor's degree or Bachelor's diploma
• Working in Sales Teams
• Experience in banking is considered an advantage

We offer

• A clear mission statement, a unique offering, and a range of flexible compensation and other benefits
• Personal growth and challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues who support your well-being
• A progressive and agile approach to work, in which new ideas always take precedence over convention