Job offer
Customer Loyalty Member (Dutch)
As a Customer Loyalty Member at ING Hubs in Bucharest, you will handle inquiries from international corporate clients and manage operational banking documentation and account administration tasks. The role requires excellent customer focus, clear communication skills, and the ability to work in an agile environment.
Job Title
- Customer Loyalty Member at Dutch @ING Hubs Romania
Location
- Bucharest, Romania
Tasks and Responsibilities
- Handle requests related to the group's international corporate clients
- Manage and process operational commercial documentation and correspondence with clients, including account opening confirmations and capital increase letters
- Contact clients regarding account management issues, recalculations, payment inquiries, and general banking operations (including commercial aspects)
- Ensure the accuracy and completeness of static data and client documentation in banking systems
- Send SWIFT messages confirming client payments and ensure banking correspondence via SWIFT with the relevant financial institutions
- Actively participate in implementing Agile methodologies and maintain best practices
- Ensure that individual teams perform their Agile weekly activities (stand-ups and retrospectives) and evaluate their testing effectiveness
- Participate in various local and international projects related to the department's goals or specific SERVICAR client tasks as required by management
Requirements
- Excellent client-oriented attitude and client service skills (patience, attentiveness, clear communication skills)
Job details
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