Job offer
Customer Service Manager
Incore Technology AG is seeking a Customer Service Manager to coordinate customer inquiries, escalations, and service processes in the banking sector. The candidate should have relevant education or experience in the financial sector, as well as a good understanding of banking processes.
Tasks
- Customer Service Management: Responsibility for coordinating and ensuring high availability of customer inquiries upon receipt and simultaneous resolution
- Service Quality: Ensuring a high level of service quality and customer satisfaction through proactive service level agreements (SLAs)
- Service Coordination: Managing Service Providers Among Customers, Suppliers, and Internal Departments
- Escalation Management: Overseeing and Coordinating Incidents, Escalations, and Service-Related Changes
- Further Development: Contributing to the standardization and optimization of our service processes and tools
We offer
- An exciting and forward-looking environment with varied tasks in a professional work setting, alongside motivated and helpful teams
- Attractive career opportunities with flexible working hours and the option to work from home
- Modern workplace located right next to the Schlieren train station
Requirements
- Training in the banking or financial services sector, a degree in business administration, business informatics, computer science, or a comparable qualification; or several years of experience in a customer-facing role in the banking or financial services sector
- A solid understanding of banking processes and procedures, financial knowledge, and the banking environment
Job details
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