Job offer
Customer Service Manager
Incore Technology AG is seeking a Customer Service Manager (80–100%) who will be responsible for coordinating customer inquiries, managing escalations, and optimizing service processes in the banking and financial services sector.
Your tasks
- Customer Service Management: Responsible for coordinating and tracking customer inquiries from the foundation community through to successful resolution
- Service Quality: Ensuring a high level of service quality and customer satisfaction
- Customer Feedback: Facilitating Communication Among Customers, Suppliers, and Internal Departments
- Escalation Management: Overseeing and Coordinating Incidents, Escalations, and Service-Related Changes
- Further Development: Contributing to the standardization and optimization of our service processes and tools
What you bring with you
- Training in the banking or financial services sector (commercial apprenticeship, Chamber of Commerce and Industry certification, computer science, or a comparable qualification) or several years of experience in a customer-facing role in the banking or financial services sector
- A good understanding of banking processes and banking operations. Knowledge of finance is a plus.
What we offer you
- An exciting and forward-looking environment with a variety of tasks in a professional setting, supported by motivated and helpful teams
- Attractive employment terms, including flexible working hours and the option to work from home
- Central workplace located right next to the Schlieren train station (7-minute train ride)
Job details
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