Customer Service Representative (m/f/d)

Tasks

The following diverse tasks await you:

• They convey a positive and benevolent image of Vaudoise.
• You inform customers by phone, email, or chat about the assistance and insurance services offered by Vaudoise and our partners.
• You will support online customers (motor vehicle contracts, customer area, etc.).
• They answer calls from Vaudoise agents.
• You coordinate our customers' inquiries with the respective contact persons.
• You ensure that you are the first point of contact for customer support.

Requirements

What sets you apart:

• Federal Vocational Certificate (EBA) or a Federal Certificate of Competence (EFZ) in the commercial sector
• First successful experience in a comparable position
• Swiss German as mother tongue
• Very good knowledge of French
• Basic knowledge of the insurance industry (advantageous)

You enjoy interacting with people, listening to customers, and advising them on finding suitable solutions.

We offer

We offer you:

• A pleasant working environment in a cooperative company that has been voted best employer several times
• Numerous social benefits, including flexibility in work organization
• A dynamic and passionate team
• Employee well-being as a top priority