Customer Service Officer

Job description

We are seeking a Customer Service Officer who can delight our customers with outstanding service. If you have a passion for excellent customer service and strong communication skills, this could be your ideal role. You will build trust and relationships with our private customers and provide them with a seamless and positive experience.

Tasks

You will:

• Supporting our customers in achieving their financial goals and informing them about various banking services
• Execute processes and procedures accurately and efficiently to provide our customers with a positive experience.
• Process customer inquiries completely and in a timely manner and forward them to other teams and colleagues as necessary
• Update customer information to ensure accurate records

Requirements

You should:

• Experience in customer service in a private bank or in the financial services sector
• Possess strong planning and organizational skills to work under pressure and meet deadlines
• Good numerical and problem-solving skills and attention to detail
• Knowledge of data protection, money laundering, and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel

We offer

We offer:

• A comprehensive, structured training program and ongoing coaching and support to promote your development and open up career opportunities
• A competitive salary of £31,995 per year (pro rata for part-time hours)
• A contribution payment to a retirement pension plan
• A selection of protection, health, or lifestyle benefits through our flexible rewards program