Customer Service - Personal Banker

Job Description

Our employees work in different ways, depending on their job and needs. From hybrid working to flexible hours, we have many options to help our employees thrive. This role is based in the UK, so all normal working days must be carried out in the UK. We are looking for a Customer Service - Personal Banker in Cardiff. You will play an important role in advising and supporting our valued customers in our branches and helping them achieve their financial goals. We expect you to proactively find ways to continuously improve the customer banking experience. We will support you in obtaining a Foundation Certificate in Responsible Banking and build on your existing skills with full training. This position does not meet the requirements for Skilled Worker Visa sponsorship.

What you will do

As the first point of contact in our branches, customers are at the heart of your role, so you must be committed to providing excellent service in every interaction. You will work with a high degree of accuracy to provide a seamless and positive experience for every customer. On a daily basis, you will: - Engage in proactive conversations, understand our customers' needs, and assist them with their banking needs. - Handle general banking inquiries such as payments, account balance inquiries, and transfers. - Help customers understand the different ways they can bank with us and the range of services we offer. - Identify opportunities to help customers with simple financial products and work with other teams to provide a seamless customer experience. We also support and encourage applicants who speak or are learning Welsh.

The skills you need

To be successful in this role, you must be motivated and committed to developing your career and have a customer-focused approach to your work. Strong communication skills are a must, as you will need to explain the benefits of our products and processes to our customers in a simple manner. You will also need: - A passion for customer service and strong attention to detail. - The ability to perform under pressure and the determination to continuously improve service to our customers while achieving your personal and branch-wide goals. - Strong interpersonal skills and the ability to work well in a team. - A willingness to develop new skills and responsibilities.

How we reward you

You will join us on a competitive salary of £26,010 per annum, pro-rated for the hours you work. You will also benefit from: - A wide range of protection, health, and lifestyle benefits through our fully flexible rewards program. - A generous 33 days' annual leave, pro-rated for the hours you work. - A monthly contribution to your pension fund.

What else you should know

Your work pattern You will join an incredible network of colleagues who are there for our customers whenever and wherever they need us. You will need to be flexible in terms of working hours, typically working during branch opening hours, which is a mix of early mornings and late evenings, Monday through Friday and occasional Saturdays, and may also include some bank holidays. Your learning journey Your journey begins with a comprehensive training program where you will learn a variety of new skills and gain the confidence to apply them.