Customer Service - Personal Banker

Job description

Our employees work differently depending on their job and needs. From hybrid working to flexible hours, we have numerous options to help our employees thrive. This role is based in the United Kingdom and therefore all normal working days must be carried out in the United Kingdom. We are looking for a Customer Service - Personal Banker in Birmingham. * You will play a key role in advising and supporting our valued customers in our branches, helping them to achieve their financial goals. * We expect you to proactively find ways to continuously improve the customer banking experience. * We will support you in obtaining a Foundation Certificate in Responsible Banking and build on your existing skills with comprehensive training. * This position does not meet the requirements for Skilled Worker Visa sponsorship.

What you will do

As the first point of contact in our branches, customers are at the heart of your role, so you are responsible for providing excellent service in every interaction. You work to high standards of accuracy to ensure every customer has a seamless and positive experience. Every day, you will: * Engage in proactive conversations, understand our customers' needs, and assist them with their banking transactions. * Handle general banking inquiries such as payments, account balance inquiries, and transfers. * Help customers understand the various ways they can bank with us and the range of services we offer. * Identify opportunities to help customers with simple financial products and work with other teams to provide a seamless customer experience.

The skills you need

To be successful in this role, you must be motivated and committed to developing your career and have a customer-focused approach to your work. Strong communication skills are required, as you will need to convey the benefits of our products and processes to our customers in an understandable way. You will also need: * A passion for customer service and a strong attention to detail. * The ability to thrive under pressure and the determination to continuously improve service to our customers while achieving your personal and branch-wide goals. * Strong interpersonal skills and the ability to work well in a team. * A commitment to developing new skills and responsibilities.

How we reward you

You will join us on a competitive salary of £26,010 pro rata for the hours you work. You will also benefit from: * A wide range of protection, health, and lifestyle benefits through our fully flexible rewards program. * A generous 33 days' vacation entitlement, pro rata for the hours you work. * A monthly contribution to your pension fund.

What else you should know

Your work pattern: You will join an incredible network of colleagues who are there for our customers when and where they need us. You will need to be flexible in terms of your working hours, typically working during branch opening hours, which are between 9 a.m. and 5 p.m., Monday to Friday, and on alternate Saturdays, and include some public holidays. Your learning process: Your journey begins with a comprehensive training program where you will acquire a variety of new skills and gain the confidence to apply them. You will benefit from ongoing coaching and support and study for