Customer Service Personal Banker

Job Description

Our people work differently depending on their job and needs. From hybrid working to flexible hours, we have many options to help our people thrive. This role is based in the UK and all normal working days must be carried out in the UK. We are looking for a Customer Service Personal Banker in Harrogate. You will play a key role in advising and supporting our valued customers in our branches, helping them to achieve their financial goals. We expect you to proactively find ways to continuously improve our customer banking experience. We will support you in obtaining a Foundation Certificate in Responsible Banking and expanding your existing skills through comprehensive training.

What you will do

As the first point of contact in our branches, customers will be at the heart of your role, so you will be committed to providing excellent service in every interaction. You will work with a high degree of accuracy to provide a seamless and positive experience for every customer. On a daily basis, you will: - Engage in proactive conversations, understand our customers' needs, and assist them with their banking transactions. - Handle general banking inquiries such as payments, account balance inquiries, and transfers. - Help customers understand the different ways they can bank with us and the range of services we offer. - Identify opportunities to help customers with simple financial products and work with other teams to provide a seamless customer experience.

The skills you need

To be successful in this role, you must be motivated and committed to developing your career and have a customer-focused approach to your work. Strong communication skills are a must, as you will need to explain the benefits of our products and processes to our customers in a simple manner. You will also need: - A passion for customer service and strong attention to detail. - The ability to thrive under pressure and the determination to continuously improve service to our customers while achieving your personal and branch goals. - Strong interpersonal skills and the ability to work well in a team. - A commitment to developing new skills and responsibilities.

How we reward you

You will join us on a competitive salary of £26,010 pro rata for the hours you work. You will also benefit from: - A wide range of protection, health, and lifestyle benefits through our fully flexible rewards program. - A generous vacation entitlement of 33 days, pro rata for the hours worked. - A monthly contribution to your pension fund.

What else you should know

Your work pattern: - You will become part of an incredible network of colleagues who are there for our customers when and where they need us. You will work part-time for 15-35 hours per week and need to be flexible in terms of working hours, typically between 9 a.m. and 5 p.m., Mondays, Thursdays, and Fridays, and rotational Saturdays, and this may also include some bank holidays. Your learning journey: - Your journey will begin with a comprehensive training program where you will learn a variety of new skills and gain the confidence to apply them. You will benefit from ongoing coaching and support and study for a recognized external qualification that will open up further career opportunities.