Customer Service - Personal Banker

Job Description

Our employees work in different ways, depending on the job and requirements. From hybrid working to flexible hours, we have many options to help our employees thrive. This role is based in the UK and therefore all normal working days must be carried out in the UK. Join us as a Customer Service, Personal Banker in Birmingham * You will play an important role in advising and supporting our valued customers in our branches, helping them to achieve their financial goals * We expect you to proactively find ways to continuously improve the customer banking experience. * We will support you in obtaining a Foundation Certificate in Responsible Banking and expanding your existing skills through comprehensive training. * This position does not meet the requirements for Skilled Worker Visa sponsorship.

What you will do

As the first point of contact in our branches, customers are at the heart of your role, so you must be committed to providing excellent service in every interaction. You will work with a high degree of accuracy to provide a seamless and positive experience for every customer. On a daily basis, you will: * Engage in proactive conversations, understand our customers' needs, and assist them with their banking needs * Handle general banking inquiries such as payments, account balance inquiries, and transfers * Help customers understand the various ways they can bank with us and the range of services we offer * Identify opportunities to help customers with simple financial products and work with other teams to provide a seamless customer experience

The skills you need

To be successful in this role, you must be motivated and committed to developing your career and have a customer-focused approach to your work. Strong communication skills are a must, as you will need to explain the benefits of our products and processes to our customers in an easy-to-understand manner. You will also need: * A passion for customer service and strong attention to detail * The ability to thrive under pressure and the determination to continuously improve service to our customers while achieving your personal and branch-wide goals * Strong interpersonal skills and the ability to work well in a team * A commitment to developing new skills and responsibilities

How we reward you

You will join us on a competitive salary of £26,010 per annum. You will also benefit from: * A wide range of protection, health, and lifestyle benefits through our fully flexible rewards program * A generous vacation entitlement of 33 days per annum * A monthly contribution to your pension fund

What else you should know

Your work pattern You will join an incredible network of colleagues who are there for our customers when and where they need us. You will need to be flexible in terms of your working hours; typically, you will work during branch opening hours, which are between 8 a.m. and 6 p.m., Monday to Friday, Saturdays, and some public holidays. Your learning journey Your journey begins with a comprehensive training program where you will acquire a variety of new skills and gain the confidence to apply them. You will benefit from ongoing coaching and support and study for a recognized external qualification that will open up further career opportunities for you.