Customer Service - Personal Banker

Job description

Our employees work differently depending on their job and needs. From hybrid working to flexible hours, we have numerous options to help our employees thrive. This role is based in the UK, so all normal working days must be carried out in the UK. Join us as a Customer Service, Personal Banker in Cardiff. You will play a key role in advising and supporting our valued branch customers, helping them to achieve their financial goals.

What you will do

As the first point of contact in our branches, customers are at the heart of your role, so you will be committed to providing excellent service in every interaction. You will work to high standards of accuracy to ensure a seamless and positive experience for every customer. On a daily basis, you will: * Engage in proactive conversations, understand our customers' needs, and assist them with their banking needs * Handle general banking inquiries such as payments, account balance inquiries, and transfers * Help customers understand the various ways they can bank with us and the range of services we offer * Identify opportunities to help customers with simple financial products and collaborate with other teams to provide a seamless customer experience

The skills you need

To be successful in this role, you must be motivated and committed to developing your career and have a customer-focused approach to your work. Strong communication skills are a must, as you will need to present the benefits of our products and processes to our customers in an easy-to-understand manner. You will also need: * A passion for customer service and strong attention to detail * The ability to perform under pressure and the determination to continuously improve service to our customers while achieving your personal and branch goals * Strong interpersonal skills and the ability to work well in a team * A willingness to develop new skills and responsibilities

How we reward you

You will join us on a competitive salary of £26,010 per annum, pro rata for the hours you work. You will also benefit from: * A wide range of protection, health, and lifestyle benefits through our fully flexible rewards program * A generous 33 days' annual leave entitlement, pro rata for the hours worked * A monthly contribution to your pension fund

What else you should know

Your work pattern: You will need to be flexible in terms of working hours. You will typically work during store opening hours, which includes a mix of mornings, afternoons, and evenings, Monday through Friday, and occasionally Saturdays, including some bank holidays. Your learning journey: Your journey will begin with a comprehensive training program, where you will learn a variety of new skills and gain the confidence to apply them. You will benefit from ongoing coaching and support and study for a recognized external qualification that will open up further career opportunities.