Job offer
Customer Success Manager
The Customer Success Manager job at Taurus SA is to help customers utilize digital assets and ensure long-term success and satisfaction. The CSM is responsible for managing multiple customer accounts to drive product utilization, customer retention and revenue growth.
Job description
Tasks
As a Customer Success Manager (CSM), you will be responsible for managing multiple customers to ensure they are using the products according to best practices, expanding product adoption and helping to increase Taurus sales.
You will work closely with the sales team. Your tasks will include:
- Increase customer loyalty and satisfaction
- Expansion of customer adoption of Taurus solutions
- Extension of contracts and reduction of customer losses
- Ensuring that customers quickly achieve added value
- Collecting customer feedback and closing feedback loops
- Leading initiatives to publish customer testimonials/success stories
Requirements
- Bachelor's or Master's degree in economics, finance or business administration
- 3-5 years of professional experience in the banking, finance or fintech industry
- Experience in B2B software sales, customer support or account management
- Interest in blockchain, digital assets and cryptocurrencies
- Fluent in German and English; French is a plus
Competencies
A Customer Success Manager (CSM) needs a combination of skills to perform their duties effectively:
- Strong interpersonal skills to build and maintain positive relationships with customers
- Ability to think critically and propose effective solutions
- Deep understanding of the product or service being supported
- Customer-oriented approach, prioritization of customer satisfaction and success
- Project management, handling multiple customer accounts simultaneously
- Strong teamwork, resilience and adaptability
- Ability to adapt communication to different stakeholders (technical and business oriented, project managers, C-level, etc.)
- Passion for learning, staying up to date on industry trends, new technologies and best practices
We offer
- An opportunity to work at the interface between digital assets and finance
- A qualified and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great time to join as the company grows and expands
- Modern technology and IT infrastructure
- Hybrid remote work and flexible working hours
- Fun team events
Job details
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