Job offer
Customer Success Manager
The Customer Success Manager will ensure the long-term success and satisfaction of customers by proactively interacting with them, understanding their needs and providing support. The CSM will be responsible for managing multiple customer accounts to drive product utilization, adoption and revenue growth.
Job description
Tasks
- As a Customer Success Manager (CSM), you will be responsible for managing multiple customers to ensure product utilization according to best practices, expand product adoption and contribute to Taurus' revenue growth.
- You will work closely with the sales team. Your tasks include:
- Increase customer loyalty and satisfaction
- Expansion of the adoption of Taurus solutions by customers
- Extension of contracts and reduction of terminations
- Ensuring that customers quickly achieve added value
- Collecting customer feedback and closing feedback loops
- Leading initiatives to publish customer testimonials/success stories
Requirements
- Bachelor's or Master's degree in economics, finance or business administration
- 3-5 years of professional experience in banking, finance, retail or fintech
- Experience in B2B software sales, customer support or account management
- Interest in blockchain, digital assets, cryptocurrencies
- Fluent in German and English; French plus
Competencies
- Strong interpersonal skills to build and maintain positive relationships with customers
- Ability to think critically and propose effective solutions
- Deep understanding of the product or service you are supporting
- Customer-oriented approach, prioritization of customer satisfaction and success
- Project management, administration of several customer accounts simultaneously
- Strong teamwork, resilience and adaptability
- Ability to adapt communication to different stakeholders (technical and business oriented, project managers, C-level)
- Passion for learning, staying up to date on industry trends, new technologies, best practices
We offer
- An opportunity to work at the interface between digital assets and finance
- A qualified and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great time to join as the company grows and expands
- Modern technology and IT infrastructure
- Hybrid remote work and flexible working hours
- Fun team events
Job details
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