Job offer
Customer Success Manager
The job of Customer Success Manager at Taurus SA is to support customers in the use of digital assets and FinTech solutions and to build long-term relationships. The CSM is expected to successfully connect customers, increase sales and act as a trusted partner.
Job description
Tasks
- As a Customer Success Manager (CSM), you will be responsible for managing multiple customers to ensure they are using the products according to best practices, expanding product adoption and contributing to Taurus' revenue growth.
- You will work closely with the sales team. Your tasks will include
- Increase customer loyalty and satisfaction
- Expansion of customer adoption of Taurus solutions
- Extension of contracts and reduction of terminations
- Ensuring that customers quickly achieve added value
- Collecting customer feedback and closing feedback loops
- Leading initiatives to publish customer testimonials/success stories
Requirements
- Bachelor's or Master's degree in economics, finance or business administration
- 3-5 years of professional experience in the banking, finance, retail or fintech industry
- Experience in B2B software sales, customer support or account management
- Interest in blockchain, digital assets, cryptocurrencies
- Fluent in German and English; French an advantage
Competencies
- Strong interpersonal skills to build and maintain positive relationships with customers
- Ability to think critically and propose effective solutions
- Deep understanding of the product or service being supported
- Customer-oriented approach, prioritization of customer satisfaction and success
- Project management, simultaneous management of several customer accounts
- Strong teamwork skills, resilience and adaptability
- Ability to adapt communication to different stakeholders (technical and business oriented, project managers, C-level, etc.)
- Passion for learning, keeping up to date with industry trends, new technologies and best practices
We offer
- An opportunity to work at the interface between digital assets and finance
- A qualified and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great time to join as the company grows and expands
- Modern technology and IT infrastructure
- Hybrid remote work and flexible working hours
- Fun team events
Job details
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