Job offer
Customer Success Manager
The job of a Customer Success Manager at Taurus is to help customers utilize digital asset infrastructures and ensure long-term success and satisfaction. The CSM manages customer relationships, drives product adoption and contributes to revenue growth.
Job description
Tasks
- As a Customer Success Manager (CSM), you will be responsible for managing multiple customers to ensure product utilization according to best practices, expand product adoption and contribute to Taurus' revenue growth.
- You will work closely with the sales team. Your tasks include:
- Increase customer loyalty and satisfaction
- Expansion of customer adoption of Taurus solutions
- Extension of contracts and reduction of terminations
- Ensuring that customers quickly achieve added value
- Collecting customer feedback and closing feedback loops
- Leading initiatives to publish customer testimonials/success stories
Requirements
- Bachelor's or Master's degree in economics, finance or business administration
- 3-5 years of professional experience in banking, finance, retail or fintech
- Experience in B2B software sales, customer support or account management
- Interest in blockchain, digital assets, cryptocurrencies
- Fluent in German and English; French is a plus
Competencies
- Strong interpersonal skills to build and maintain positive relationships with customers
- Ability to think critically and propose effective solutions
- Deep understanding of the product or service you are supporting
- Customer-oriented approach, prioritization of customer satisfaction and success
- Project management, administration of several customer accounts simultaneously
- Strong teamwork, resilience and adaptability
- Ability to adapt communication to different stakeholders (technical and business oriented, project managers, C-level...)
- Passion for learning, staying up to date on industry trends, new technologies, best practices
We offer
- An opportunity to work at the interface between digital assets and finance
- A qualified and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great time to join as the company grows and expands
- State-of-the-art technology and IT infrastructure
- Hybrid remote work and flexible working hours
- Team events
Job details
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