DataOps Service & Governance Engineer

Job Description

The DataOps Service & Governance Engineer role involves overseeing the reliable and efficient operation of all data interfaces supported by our data platform. This includes a wide range of interfaces, from critical order-processing flows to standard analytical and reporting systems.

Focus of activities

The main tasks include:

• Coordination of operational activities related to data integration services, including release and change management, quality assurance, SLA monitoring, and comprehensive SOP documentation.
• Monitoring and ensuring the smooth operation of critical business processes, and serving as the primary point of contact for SLA and process-related issues.
• Development, maintenance, and continuous improvement of documentation and standard operating procedures (SOPs) to ensure compliance with internal standards, audit requirements, and applicable regulations.
• Collaborate with IT, production support, and business teams to strengthen governance around data integration processes and ensure that documentation is accurate, up-to-date, and applied consistently.
• Ensuring the traceability, consolidation, and regular updating of key performance indicators (KPIs) related to SLAs, operational quality, and service reliability.
• Prepare for and contribute to regular performance reviews and reporting, highlighting risks, issues, and opportunities for improvement.
• Improve internal teams by gathering stakeholder feedback, identifying weaknesses, and proposing improvements to SOPs and workflows in collaboration with the line manager.
• Support for problem-solving and problem management from a governance perspective (e.g., post-incident documentation, lessons learned, and tracking of corrective actions).
• Promoting effective communication and coordination among teams to support operational excellence and a culture of continuous improvement.

Requirements and qualifications

The requirements include:

• At least 3 years of experience in operational governance, document management, service management, or PMO roles in a data-driven or IT environment (e.g., data platforms, integration, production support).
• Proven experience in managing and monitoring SLAs and SOPs, with the ability to structure, validate, implement, and track procedures.
• Strong writing, organizational, and analytical skills, with the ability to produce clear, precise, and audit-ready documentation.
• Experience in tracking key performance indicators (KPIs), preparing service quality reports, and presenting results to senior management and stakeholders.
• A solid understanding of data integration and data platform environments; knowledge of Kafka, OPCN orchestration, microservice architectures, and REST-based communications is a plus.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders and to foster collaboration between teams