Job offer
The job title could not be extracted as it was not explicitly stated.
The position of Operations Specialist at the UBS Card Center in Zurich offers the opportunity to process cases of misuse and complaints, have customer contact and optimize processes. The job requires basic commercial training, good language skills and experience with MS Office applications.
The role
- You get to the bottom of cases of abuse and complaints and find solutions - precisely, efficiently and customer-oriented
- Telephone and written customer contact in various languages
- Initiation and handling of the reclaim process in accordance with Visa and MasterCard guidelines
- Processing requests from authorities and complaints
- Carrying out financial postings (chargebacks, credit notes, etc.)
- Further development of our processes and systems - your ideas are needed!
What we wish for
- Completed basic commercial training
- Good to very good oral and written language skills (especially German)
- Knowledge of common MS Office applications
- reliable, independent way of working
- Willingness for professional and personal development
- Transparent and communicative personality
We offer
- Varied tasks - no two days are the same
- Development opportunities - internal
- A strong team - We work together
Job details
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