Job offer
The job title could not be extracted as it is not explicitly mentioned in the text.
Here is a brief summary of the job: The position as Operations Associate in the UBS Card Center involves processing cases of misuse and complaints, customer contact in various languages and handling reclaim processes. The employee should work precisely, efficiently and in a customer-oriented manner and also contribute ideas for the further development of processes and systems.
The role
- You get to the bottom of cases of abuse and complaints and find solutions - precisely, efficiently and customer-oriented
- Telephone and written customer contact in various languages
- Initiation and handling of the reclaim process in accordance with Visa and Mastercard guidelines
- Processing requests from authorities and complaints
- Carrying out financial postings (chargebacks, credit notes, etc.)
- Further development of our processes and systems - your ideas are needed!
What we wish for
- Completed basic commercial training
- Good to very good oral and written language skills in MS Office
- Reliable, independent way of working
- Willingness for professional and personal development
- Transparent and communicative personality
We offer
- New challenges
- A supportive team
- Development opportunities
- Flexible working conditions, if possible
- An inclusive culture
Job details
- Job type: full-time, part-time
- Location: Switzerland - Zurich
- Area: Operations, Personal & Corporate Banking
Job details
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