Digital Banking Tools Front & Client Advisor100% (f/m/d)

Job description

Digital Banking Tools Front & Client Advisor 100% (m/f/d)

Tasks

• Responsible for providing first level support to users and clients for all e-banking platforms, digital tools and applications
• Answering user queries, troubleshooting and guiding users through various processes
• Participation in projects related to the development and improvement of functionalities of e-channel products
• Ensure accurate reporting of user and customer interactions, application issues and incident tracking
• Provider of training for users and customers on request

Requirements

Skills

• Solid knowledge of banking, including products and processes accessible to customers via e-channels
• Strong understanding of digital technologies, online platforms and mobile applications
• Solid interpersonal and communication skills to ensure effective interactions with clients and stakeholders
• Solid problem solving and analytical thinking skills to understand and solve problems or escalate complex requests to the next level of support
• Stress management skills to stay calm and focused in high-pressure situations
• Fluent in German and either Spanish or Italian, very good knowledge of English, preferably good written and oral knowledge of French

We offer

No specific benefits or offers mentioned.

Further information

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