Digital Client Support Specialist (M/F)

missions

Indosuez Wealth Management offers its clients digital service solutions (e-banking, m-banking, and other applications) that enable them to track their assets in real time. We are looking for a Digital Client Support Specialist to assist our clients with their inquiries regarding digital tools.

Tasks

• They handle customer inquiries using digital tools (access, functionality, connections, etc.).
• You maintain high-quality relationships with customers, as well as with the company's teams and employees.
• They ensure that activities are tracked in terms of both quality and quantity (volume, response time, interactions with the digital service, etc.).
• You are responsible for implementing and monitoring campaigns to introduce and promote digital services.
• You identify and document innovative ideas for improving our digital solutions.
• You will work closely with the project teams and implement the requirements for the rollout of new features.

Candidate criteria

• Minimum educational level: Bac +3 / L3
• Education / Specialization: Banking/Finance
• Minimum experience: 0–2 years

Compétences recherchées

• Interpersonal skills and team spirit
• Sense of organization and order
• Dynamic, efficient, and customer-focused (both internally and externally)

Information technology tools

• Proficiency in office software

Langues

• English, French, Spanish (fluent)