Digital Customer Journey Expert, Consumer Lending

Tasks

• Exploring digital tools and leveraging green initiatives and HR to accurately anticipate customer needs and deliver a superior customer experience and journey.
• Participation in a team responsible for all digital solutions on the shared platform with Axa Health Lamin.
• Work in a self-organized, cross-border team with colleagues who have diverse backgrounds and levels of experience.
• Close collaboration with IT teams, IT architects, and IT engineers.
• Collaborating with various stakeholders and influencing our teams to achieve our strategic goals.
• Understanding and applying business principles and customer loyalty; gathering and synthesizing information from data and research on what actual customers expect.
• Ensure clear, structured, and comprehensive communication of new features to customers, stakeholders, executives, and groups and teams within the business unit.
• Continuous improvement and the elimination of friction in our new digital application.
• Redesigning the process in the development department to create the perfect proposal to achieve our growth goals.

Requirements

• At least 3 years of experience as an IT product manager with a background in development in the financial sector, or an equivalent combination of business, methodological, and technical skills in a regulatory or customer-facing role.
• Strong stakeholder management and collaboration skills in a cross-functional environment.
• IT knowledge related to product development or an equivalent combination of business, IT, and technical skills gained in an IT development or customer-facing role.
• Ability to interpret and use quantitative and qualitative data to design UX/UI, functional, and non-functional product requirements.
• Strong analytical skills for analyzing various market aspects and providing relevant recommendations for the product roadmap.
• Excellence in communication, with a refined oral and digital writing style.
• Planning and coordination skills tailored to the needs of the company.
• Strong communication skills, both written and oral.
• Ability to work independently and with confidence.
• Ability to work “freestyle,” restoring the team’s spirit and sense of occasion, while carefully adhering to DPO processes.
• A structured approach to deliveries.

We offer

• Personal growth and challenging work with excellent opportunities to realize your ambitions.
• A stimulating, dynamic environment with innovative colleagues who support your growth.
• A progressive and agile work environment where new ideas can flourish. A collaborative approach.
• Support and guidance from many colleagues in the Consumer Lamin division for personal and professional growth.
• Continuous improvement of your craft through training, knowledge sharing, and coaching.
• Part of a team responsible for a major product aimed at bringing ING to life.
• Customer Experience: Elevate every touchpoint to create exceptional customer journeys. Be the architect of that sweet sense of anticipation every single time.