Digital Platform Experience & Adoption Strategist

Job description

Digital Platform Experience & Adoption Strategist

Your challenge

• Building bridges between users and development teams: representing the user's voice throughout the entire lifecycle—from preliminary testing and pilot engagement to follow-up and feedback management.
• Ensure communication and transparency: provide clear, consistent updates on changes, releases, and impacts to frontline staff and stakeholders.
• Direct user engagement activities on internal and external platforms: plan and execute user sessions, gather structured feedback, and translate insights into actionable improvements.
• Promote adoption and awareness: ensure that new features and tools are understood, appreciated, and used effectively across regions and business units.
• Track user insights and communicate them strategically: Collect user insights through relevant adoption metrics and report results back to stakeholders across the bank.
• Promote collaboration across geographic boundaries: Build strong connections between teams to ensure alignment and shared ownership of user experience outcomes.

Your requirements

• A strong sense of ownership and curiosity to understand why things are built, not just how.
• Experience in digital product environments within banking and technology and AI is a major advantage.
• Excellent communication skills in English (German, French, Spanish, and/or other languages are a plus)
• A collaborative mindset, with the ability to navigate between technical and non-technical teams

Your skills

• Structured but flexible thinking, comfortable with uncertainty and evolving environments
• High level of ownership, accountability, and reliability in managing initiatives from start to finish
• Cultural sensitivity and adaptability when working across regions, time zones, and diverse teams
• Resilient, proactive, and solution-oriented with a strong sense of initiative

Professional and technical requirements

• Strong presentation and storytelling skills to clearly communicate platform developments, changes, and values to diverse audiences
• Experience in defining and tracking adoption metrics, usage patterns, and engagement indicators
• Comfortable working with collaboration and documentation tools (e.g., Jira, Confluence, Miro, PowerPoint, or similar)