Digital Platform Experience & Adoption Strategist

Job description

Digital Platform Experience & Adoption Strategist

Your challenge

• Building bridges between users and development teams: representing the user's voice throughout the entire lifecycle—from preliminary testing and pilot engagement to follow-up and feedback management.
• Ensure communication and transparency: provide clear, consistent updates on changes, releases, and impacts to frontline staff and stakeholders.
• Direct user engagement activities on internal and external platforms: plan and execute user sessions, gather structured feedback, and translate insights into actionable improvements.
• Promote adoption and awareness: ensure that new features and tools are understood, appreciated, and used effectively across regions and business units.
• Track user insights and communicate them strategically: Gather user insights through relevant adoption metrics and report results and impacts back to stakeholders across the bank.
• Promote collaboration across geographic boundaries: Build strong connections between teams to ensure alignment and shared ownership of user experience outcomes.

Your requirements

• A strong sense of ownership and curiosity to understand why things are built, not just how.
• Experience in digital product environments within banking and technology and AI is a major advantage.
• Excellent communication skills in English (German, French, Spanish, and/or other languages are a plus)
• A collaborative mindset, with the ability to navigate between technical and non-technical teams

Regulatory responsibilities and/or risk management

• Demonstration of appropriate values and behaviors, including but not limited to standards of honesty and integrity, diligence and conscientiousness, fair treatment (treating customers fairly), conflict management, competence and continuous development, appropriate risk management, and compliance with applicable laws and regulations.

Your profile

SKILLS REQUIREMENTS

• Structured but flexible thinking, comfortable with uncertainty and evolving environments
• High level of ownership, accountability, and reliability in managing initiatives from start to finish
• Cultural sensitivity and adaptability when working across regions, time zones, and diverse teams
• Resilient, proactive, and solution-oriented with a strong sense of initiative

Professional and technical

• Strong presentation and storytelling skills to clearly communicate platform developments, changes, and values to diverse audiences
• Experience in defining and tracking adoption metrics, usage behaviors, and engagement indicators
• Comfortable working with collaboration and documentation tools (e.g., Jira, Confluence, Miro, PowerPoint, or similar)

We offer

No information available