Digital Customer Service Representative (M/F) - Full-Time (100%)

Your tasks

• You can provide expert support to professional clients and handle client interactions via email, phone, and voice in the retail, insurance, IT, energy, and digital sectors.
• You can design, implement, and independently drive innovative solutions for our customers.
• Through your hard work, you enable both residential and business customers to benefit from our professional services and products.
• You'll assist our customers with any questions they have about the customer center.
• You'll help us provide support to our customers.
• You'll provide our customers with expert support regarding our products via phone, email, and chat.
• It is important to us to respond to customer inquiries quickly and thoroughly.
• You use reliable and professional information and tools.
• By conveying this information, you can provide the best possible advice for your specific situation.

Requirements

• You are familiar with and proficient in using digital applications.
• You have basic training in communication in an analog field.
• You have a very good command of written and spoken German.
• About 5 years of experience in customer service.

We offer

• As part of our team, you'll be fully integrated into our company.
• With us, you can enjoy special days together.
• I'd be happy to help you get ready with the best possible preparation in all areas.