Director, Private Banking Support

Job description

- Works closely with FCC, CROs, MGHs, ADU, and other relevant parties to coordinate and monitor activities related to customer account openings, periodic reviews, triggered event reviews, and changes in customer circumstances. - Serves as a subject matter expert (SME) who provides guidance to the front office on matters related to customer lifecycle management. - Prepares and presents regular management information reports to inform senior management about the progress and status of customer onboarding and review processes. - Conducts comprehensive due diligence and KYC assessments of client profiles, including verification of the source of funds, transaction monitoring, and review, in accordance with regulatory and internal requirements. - Identifies, assesses, and escalates potential AML/KYC risks to business management and compliance, as appropriate, during the review process. - Follows up with the CRO/CSO to request additional documentation and ensure the timely completion of account openings, periodic reviews, and triggered reviews. - Acts as a case manager, monitoring, coordinating, and tracking the status of all client onboarding and review cases to ensure accurate reporting to the Head of PBS COPR. - Conducts training sessions for CRO/CSO on KYC-related topics. - Leads and facilitates case reviews with the Front Office, Compliance, and ADU to resolve complex issues. - Contributes to ad hoc initiatives and special projects related to customer lifecycle management and process improvement.

Requirements

• A bachelor’s degree or higher in business administration, finance, economics, or a related field
• Solid knowledge of AML/KYC risks, with 10 years of experience in a relevant role
• Familiarity with the HKMA’s requirements regarding AML and financial crime
• Proven ability to work with minimal supervision, adapt to changing work priorities, and handle multiple tasks simultaneously
• Accuracy and thoroughness in reviewing KYC profiles
• Clear and purposeful communication, both in writing and verbally; the ability to distill complex and diverse information into useful, informative, and precise recommendations
• Excellent soft skills, with the ability to question procedures while still gaining the support of those involved
• Ability to manage multiple tasks and deadlines, providing timely responses and solutions
• Proficiency in computer skills as well as in relevant mainframe systems and software packages
• A team player with excellent interpersonal skills and a strong sense of cultural sensitivity