Director, Private Banking Support

Job description

The position of Director, Private Banking Support involves the following responsibilities:

• Work closely with FCC, CROs, MGHs, ADU, and other relevant parties to coordinate and monitor activities related to the opening of client accounts, periodic reviews, event-triggered reviews, and changes in client circumstances.
• Serve as a Subject Matter Expert (SME) to advise the front office on matters related to customer lifecycle management.
• Prepare and present regular management reports to keep senior management informed about the progress and status of customer onboarding and verification processes.
• Conducting comprehensive due diligence and KYC assessments of customer profiles, including verifying the source of funds, monitoring transactions, and conducting background checks, in accordance with regulatory and internal requirements.
• Identify, assess, and escalate potential AML/KYC risks to senior management and the compliance department, as appropriate, during the review process.
• Follow up with the CRO/CSO to request additional documentation and ensure the timely completion of account openings, periodic reviews, and triggered reviews.
• Serve as a case manager to monitor, coordinate, and track the status of all customer onboarding and verification cases to ensure accurate reporting to the head of PBS COPR.
• Conducting training sessions for CROs/CSOs on KYC-related matters.
• Leading and facilitating case discussions with the Front Office, Compliance, and the ADU to resolve complex issues.
• Participation in ad hoc initiatives and special projects related to customer lifecycle management and process improvement.

Requirements

The following requirements are necessary:

• A bachelor’s degree or higher in business administration, finance, economics, or a related field.
• Basic knowledge of AML/KYC risks, with 10 years of experience in a relevant role.
• Familiarity with the HKMA’s requirements regarding AML and financial crime.
• Proven ability to work with minimal supervision, adapt to changing work priorities, and handle multiple tasks simultaneously.
• Accuracy and thoroughness in reviewing KYC profiles.
• Clear and purposeful communication, both in writing and verbally; the ability to distill complex and diverse information into useful, informative, and precise recommendations.
• Excellent soft skills, with the ability to question procedures while still gaining the support of those involved.
• Ability to manage multiple tasks and deadlines, providing timely responses and solutions.
• Proficiency in computer skills as well as in relevant mainframe systems and software packages.
• A team player with excellent interpersonal skills and a strong sense of cultural sensitivity.

We offer

(No information available)