EMEA Payments Client Service Account Manager - Associate

Job description

Job Information

• Job Identification: 210634646
• Job Category: Client Advisory
• Business Unit: Commercial & Investment Bank
• Posting Date: 06/11/2025, 12:54 PM
• Location: Zurich, ZH, Switzerland
• Job Schedule: Full-time

Tasks

• Responsible for the client experience in all aspects of the day-to-day relationship with J.P. Morgan Payments and understanding the business needs of clients to provide appropriate support and solutions
• Maintaining an accurate and active service temperature check for all clients within the Client Service Account Manager portfolio
• Assist in the development and implementation of joint service plans that focus on process improvements for clients. Promote the use of electronic service tools to help clients easily find the information they need
• Analysis of the end-to-end payment process and related activities to identify associated efficiency gains
• Participate in and support Payments business initiatives that positively impact the client experience
• Identification and effective internal communication of opportunities for the product development of Payments
• Develop strong and trusted internal partnerships (e.g. sales, operations, product, other business units). Identification and escalation of potential risks related to client activities

Requirements

• Fluent in English, German and French
• Strong customer orientation / relationship experience in a similar field
• Ability to develop and mobilize internal network, key stakeholders and related resources
• Strong interest in the digital transformation agenda for banks
• Deep understanding of the importance of our philosophy of diversity, opportunity and inclusion
• Strong organizational skills; ability to manage multiple priorities while meeting deadlines and working effectively under pressure

We offer

• A global leadership role in financial services
• A culture of diversity and inclusion
• A chance to work in a first-class company