Job offer
EMEA Payments Client Service Account Manager - Associate
A Client Service Account Manager (CSAM) at JPMorgan Chase Payments is responsible for servicing clients and delivering superior service to build deep and meaningful relationships and achieve 100% client satisfaction. The CSAM acts as an interface between the client and JPMorgan Payments.
Job description
Job Information
- Job Identification: 210634646
- Job Category: Client Advisory
- Business Unit: Commercial & Investment Bank
- Posting Date: 06/11/2025, 01:54 PM
- Locations: Dreikönigstrasse 37, Zurich, CH-2H, 8027, CH
- Job Schedule: Full time
Tasks
- Be responsible for the client experience in all aspects of their daily relationship with JPMorgan Payments and understand the client business to anticipate their service needs and provide appropriate support and solutions
- Maintain an accurate and active service temperature check for all clients within the CSAM portfolio
- Identify and resolve service issues affecting the client
- Assist in the development and execution of mutually agreed service plans that focus on process improvements for clients. Promote the use of our electronic service tools so clients can easily find the payment related information they need
- Analyze the end-to-end payment process and related activities to identify associated efficiencies
- Participate in and support Payments business initiatives that positively impact the client experience
- Identify and effectively communicate internally all opportunities for Payments product development
- Develop strong and trusted internal partnerships (e.g. sales, operations, product, other business units). Identify and escalate potential risks associated with client activities
Requirements
Required qualifications, skills and knowledge
- Fluent English and German - mandatory
- Strong client-oriented / relationship management experience in similar field
- Ability to develop and mobilize internal network, key stakeholders and related resources
- Strong interest in banks' digital technology transformation agenda
- Deep understanding of the importance of our diversity, opportunity and inclusion philosophy
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines and working effectively under pressure
Preferred qualifications, skills and knowledge
- French or Italian - nice to have
We offer
- A global leadership role in financial services
- A culture of diversity and inclusion
- An opportunity to work in a dynamic and challenging environment
Job details
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