EMEA Payments Client Service Account Manager - Associate

Job description

Job Information

• Job Identification: 210634646
• Job Category: Client Advisory
• Business Unit: Commercial & Investment Bank
• Posting Date: 06/11/2025, 01:54 PM
• Locations: Dreikonigstrasse 37, Zurich, CH-ZH, 8027, CH
• Job Schedule: Full time

Job Description

A Client Service Account Manager (CSAM) is the "window" to J.P. Morgan Payments and is the primary point of contact for all clients. A CSAM is responsible for delivering superior service and strives for 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization.

Tasks

• Responsible for the client experience in all aspects of the day-to-day relationship with J.P. Morgan Payments and understanding the client's business activities to anticipate their service needs and provide appropriate support and solutions
• Maintenance of an accurate and active service temperature check for all customers within the CSAM portfolio
• Assist in the development and implementation of mutually agreed service plans that focus on process improvements for customers. Promote the use of electronic service tools to help customers easily find the payment information they need
• Analysis of the end-to-end payment process and related activities to identify associated efficiency gains
• Participate in and support payment business initiatives that positively impact the customer experience
• Identification and effective internal communication of opportunities for the product development of payments
• Develop strong and trusted internal partnerships (e.g. sales, operations, product, other business units). Identification and escalation of potential risks associated with customer activities

Requirements

• Fluent in English, German and French
• Strong customer orientation / relationship experience in a similar field
• Ability to develop and mobilize an internal network, key stakeholders and related resources
• No interest in the digital technology transformation agenda in banking
• Deep understanding of the importance of our philosophy of diversity, opportunity and inclusion
• Strong organizational skills; ability to manage multiple priorities while meeting deadlines and working effectively under pressure

We offer

• A global leadership role in financial services
• A culture of diversity and inclusion
• An opportunity to work in a dynamic and challenging environment