Enterprise Intelligent Process Automation Specialist

Job description

The Enterprise Intelligent Process Automation Specialist will be part of the Intelligent Process Automation team within Digital Business Transformation Asia. As a key member of the team, you will be responsible for driving strategic initiatives and delivering intelligent solutions (from robotics to artificial intelligence) that support operational success.

Primary responsibilities

• Lead and drive intelligent process automation initiatives from start to finish by leveraging a broad range of automation and AI capabilities, from robotics to advanced AI and cognitive technologies.
• Act as the primary representative of the business, facilitating communication between technical teams and non-technical stakeholders.
• Collaborate with business partners to identify, design, and prioritize automation opportunities that simplify work, improve business operations, and deliver measurable efficiency gains.
• Build, maintain, and prioritize the automation pipeline, translate business requirements, and support solution design and delivery.
• Work closely with business teams to define requirements, map processes, manage expectations, and promote the adoption of automation solutions.
• Collaborate with technical teams to design, validate, and implement solutions that meet business requirements and comply with governance standards.
• Coordinate testing and readiness activities, ensure a smooth transition to production, and drive change management to enable effective adoption.
• Support operational oversight for live automations, ensure transparent user updates, and effectively resolve incidents or issues.
• Monitor project schedules, budgets, and resource planning and allocation.
• Manage project risks, dependencies, and internal team coordination, ensuring strong governance and proactive risk mitigation.
• Provide clear, structured updates/reports/presentations for management and steering committees.
• Support overall governance and compliance for all automation initiatives.
• Contribute to the bank's vision of being a smart bank by driving efficiency, scalability, and innovation through automation.

Requirements

• Strong analytical and problem-solving skills with attention to detail.
• Adaptable and comfortable in rapidly changing, high-speed environments.
• Proactive, self-driven attitude with strong accountability for results.
• Curious and innovative, with a continuous willingness to learn (especially in AI and automation trends).
• Ability to manage multiple priorities and work independently when necessary.
• Excellent communication skills to explain complex topics in simple business language.
• Strong stakeholder management skills across teams.
• Collaborative team player who facilitates alignment among cross-functional partners.