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Job description

• In certain cases, you will contact our customers by telephone (outbound) to clarify concerns personally and directly - always with a view to providing high-quality support.

Requirements

• You have a very good written knowledge of German and French (C1/C2) - other languages such as Italian or English are a plus.
• You have a commercial education or comparable qualifications (e.g. linguistics, communication, banking/finance) and have experience in written customer support.
• You also know how to read between the lines, develop punchy answers and impress with your flair for language.
• You deal openly with feedback and use feedback specifically to further develop written texts.
• Your way of working is structured, careful and solution-oriented.

We offer

• Swisscard offers you the freedom to contribute your experience and implement your ideas.
• In a rapidly changing environment, we work with you constantly on your professional and personal development.
• We are not only "all" there for you, but also live an uncomplicated relationship and support each other.
• We focus on equal opportunities and a working environment in which everyone feels valued in their diversity.
• You decide when you work in the office together with your team colleagues - as a modern employer, remote working is a matter of course for us.