EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m/f/d)

Job description

We are looking for a proactive and skilled IT support professional to join our EWP Level 2 support team. In this role, you will provide advanced technical support to internal end users and resolve complex issues requiring in-depth analysis and troubleshooting, with a focus on Microsoft Windows 11, Microsoft 365 and

Tasks

• Provide Level 2 support for end-user applications (e.g. Outlook, Lync, Internet, etc.)
• Support and maintain PDF and Adobe solutions (e.g. Adobe Acrobat)
• Work closely with the Level 1 support team and engineering team to resolve escalated issues and implement improvements
• Manage and resolve incidents independently via remote access
• Document troubleshooting steps, solutions and known issues in the internal knowledge base
• Contribute to the continuous improvement of support processes and client system stability

Requirements

• IT degree as a computer technician, high school diploma or proven experience in IT support (at least 2 years of experience)
• Solid experience in Windows client support (preferably Windows 10/11)
• Strong knowledge of Microsoft 365 applications and services
• Familiarity with Adobe products and PDF workflows
• Experience with endpoint management tools (e.g. SCCM)
• Basic PowerShell usage

We offer

No specific benefits or offers are mentioned in the job description.