Job offer

EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m/f/d)

For the position of EWP L2 Client Support Engineer at Julius Baer in Madrid, we are looking for an experienced IT support expert who can solve complex technical problems in the area of Microsoft Windows 11, Microsoft 365 and Enterprise Workspace Platform. The main responsibilities include providing level 2 support, troubleshooting and documenting solutions.

Abroad

Julius Baer Group Ltd.

100%

Job description

Tasks

Provide Level 2 support for Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, etc.)
Support and maintain PDF and Adobe solutions (e.g., Adobe Acrobat)
Collaborate closely with the Level 1 support team and the engineering team to resolve escalated issues and implement improvements
Independently manage and resolve incidents via remote access
Document troubleshooting steps, solutions, and known issues in the internal knowledge base
Contribute to the continuous improvement of support processes and client system stability

Requirements

Strong technical expertise in enterprise workspace platforms and related technologies
Strong attention to detail, with a focus on accuracy and precision in documentation and communication

We offer

No explicit benefits mentioned.

Support and cooperation

No explicit information provided.

Original job description

Job details

Found on:

14/10/2025

Employer:

Julius Baer Group Ltd.

job percentage:

100%

Place of work:

Abroad

Place found on:

https://juliusbaer.wd3.myworkdayjobs.com/en-US/External/job/Madrid/EWP--Enterprise-Workspace-Platform--L2-Client-Support-Engineer--m-w-d--100-_r-16375-3

About the employer:

The Julius Baer Group is a Swiss private bank.

It was founded in Zurich in 1890.

The focus is on international wealth management.

Today it is regarded as a leading provider in private banking.

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