Job offer

EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m/f/d)

Julius Baer is looking for an experienced IT support professional as EWP L2 Client Support Engineer to solve complex technical issues for internal end users. The focus is on Microsoft Windows 11, Microsoft 365 and related technologies.

Abroad

Julius Baer Group Ltd.

100%

Job description

Tasks

Provide Level 2 support for Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, etc.)
Support and maintain PDF and Adobe solutions (e.g., Adobe Acrobat)
Collaborate closely with the L1 support team and the engineering team to resolve escalated issues and implement improvements.
Independently manage and resolve incidents via remote access
Document troubleshooting steps, solutions, and known issues in the internal knowledge base
Contribute to the continuous improvement of support processes and client system stability

Requirements

Strong technical expertise in enterprise workspace platforms and related technologies
Strong attention to detail, with a focus on accuracy and precision in documentation and communication

We offer

No explicit benefits mentioned.

Support and cooperation

Cooperation with L1 support team and engineering team

Original job description

Job details

Found on:

7/10/2025

Employer:

Julius Baer Group Ltd.

job percentage:

100%

Place of work:

Abroad

Place found on:

https://juliusbaer.wd3.myworkdayjobs.com/en-US/External/job/Madrid/EWP--Enterprise-Workspace-Platform--L2-Client-Support-Engineer--m-w-d--100-_r-16375-3

About the employer:

The Julius Baer Group is a Swiss private bank.

It was founded in Zurich in 1890.

The focus is on international wealth management.

Today it is regarded as a leading provider in private banking.

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