EWP (Enterprise Workspace Platform) - L2 Client Support Engineer

Job description

Tasks

• ACT as primary contact for EWP support, analysis and troubleshooting of unknown issues that require additional expertise
• Resolving client support issues within the EWP L2 client team, prioritizing and escalating issues based on impact and urgency
• Personal support and follow-up of affected users, ensuring prompt and effective problem resolution
• Investigation of unknown problems to identify causes and develop permanent, documented solutions
• Act as liaison between L1 and L3 support teams, promoting seamless communication and collaboration
• Collaborate with the L3 team on projects related to current and emerging technologies, staying up to date with industry trends and best practices
• Supporting the team leader in administrative and cross-functional tasks, contributing to the overall efficiency and effectiveness of the team

Requirements

• Strong technical expertise in enterprise workspace platforms and related technologies
• Experience in providing second level support, preferably in a banking or financial services environment
• Excellent problem solving and analytical skills, with the ability to troubleshoot complex technical issues

We offer