**EWP (Enterprise Workspace Platform) L2 Client Support Engineer (m/f/d)**

Job description

Tasks

• Act as primary point of contact for service desk support, analyze and resolve unknown issues requiring additional expertise.
• Resolve client support issues within the EWP L2 client team, prioritize and escalate issues based on impact and urgency to ensure timely and effective problem resolution.
• Provide personalized support and follow-up for affected users to ensure timely and effective problem resolution.
• Investigate unknown problems to identify root causes and develop permanent, documented solutions.
• Act as a link between L1 and L3 support teams to enable seamless communication and collaboration.
• Collaborate with the L3 team on current and emerging technology projects to stay on top of industry trends and best practices.
• Support the team leader in administrative and cross-functional tasks to increase the overall efficiency and effectiveness of the team.

Requirements

• Strong technical expertise in enterprise workspace platforms and related technologies.
• Experience in providing second level support, preferably in a banking or financial services environment.
• Excellent problem solving and analytical skills, with the ability to troubleshoot complex technical issues.

We offer