Job offer
EWP (Enterprise Workspace Platform) - L2 Client Support Engineer100% (m/f/d)
Julius Baer is looking for an experienced EWP L2 Client Support Engineer to provide second level technical support to clients and resolve complex technical issues. The position requires strong technical knowledge of enterprise workspace platforms and experience in second level technical support.
Job description
Tasks
- ACT as primary contact for EWSK support, analyzing and troubleshooting unknown issues that require additional expertise
- Resolving customer support issues within the EWP L2 client team, prioritizing and escalating issues based on impact and urgency
- Personal support and follow-up for affected users, ensuring prompt and effective problem resolution
- Investigation of unknown problems to identify causes and develop permanent, documented solutions
- Act as liaison between L1 and L3 support teams, promoting seamless communication and collaboration
- Collaborate with the L3 team on projects on current and emerging technologies, staying up to date with industry trends and best practices
- Supporting the team leader in administrative and cross-functional tasks, contributing to the overall efficiency and effectiveness of the team
Requirements
- Strong technical expertise in enterprise workspace platforms and related technologies
- Experience in providing second level technical support, preferably in a banking or financial services environment
- Excellent problem solving and analytical skills, with the ability to troubleshoot complex technical issues
We offer
No specific benefits or offers mentioned in the text.Job details
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