ServiceDesk & M365 Specialist (m/f)

What you can expect

• You will be our point of contact for first- and second-level support for end users and for our systems and tools.
• You will evaluate new requirements in terms of their quality and suitability, as well as their feasibility, and analyze efficiency and productivity with a focus on customer engagement, marketing, and domestic—
• You will independently handle load balancing and optimizations for our IT services and integrate them into routine operations
• You will oversee the development optimization steps and handle maintenance and monitoring tasks
• You will assist us with the migration, integration, and configuration of Microsoft 365 and Microsoft Teams, and you will be responsible for implementing these solutions across the relevant locations.
• You'll work closely with the IT emergency management team, assist with response measures, and play a central role in incident management.

What you bring with you

• You have professional training with a background in IT and, ideally, several years of additional training in the M365 environment
• Another requirement is prior experience in IT support
• Existing knowledge in the areas of services and IT, as well as knowledge of related topics
• You’ll find enthusiasm when you help teams experience digital transformation
• Proven expertise in administration and organization, including in the areas of meeting and conference systems and Microsoft Exchange/Microsoft Office 365 services
• Microsoft Office and SharePoint (previous)
• Experience with Confluence is a plus, or a strong interest in technology and the onboarding process

What we offer

• Competitive Total Solution
• Continuing Education Packages
• Discounts on banking services and travel money
• Free Hello Bank Account with the 590