ServiceDesk Specialist & M365 Superuser (a)

What you can expect

• You are already skilled at applying the relevant technical information and are helping to optimize our service delivery.
• You’ll set yourself apart with creative and innovative solutions that go beyond standard practices in technical support, with a focus on digital transformation and SharePoint Online.
• You’ll help drive modern formats through Lunch & Learn sessions and inspire employees through a wide variety of training courses focused on M365 and SharePoint Online.
• You'll work closely with the customer service team, serve as a liaison to customers, and support optimization management.
• You support your teammates and contribute your expertise as a superuser to our long-term progress at AKB.

What you bring with you

• Would you mind taking care of the implementation—including additional configurations—in an M365-only environment?
• Do you think in terms of chains of consequences and analytical processes?
• Do you like to use business intelligence reports or planners to clean up data?
• Have you also set up the integration between SharePoint, OnePlan, OneDrive, and PowerPoint to run without any training using Flow?
• Do you use Confluence and Jira frequently, or are you particularly interested in expanding your knowledge of these tools?
• Do you enjoy working with people, defining communication structures, and explaining complex technical concepts in simple terms?

Total remuneration and fringe benefits

• Competitive total remuneration
• training opportunities
• Discounts on banking services and hotel deals
• Free SBB Half-Fare travelcard