Customer Support Specialist (f/m/d)

Job description

Tasks

• You are the first point of contact for professional and technical queries for the advisors in the Customer Service Center and for the Raiffeisen banks.
• You will deal with customer concerns that are brought to you via this position.
• You support consultants with professional and technical inquiries.
• You solve issues with a proactive, customer-oriented and timely approach.
• You play an active role in quality assurance within the team and contribute to the daily training sessions.
• You accompany projects and your own specialization topics.
• You support the Customer Service Center during peak times in telephony.

Requirements

• You have a basic commercial education with an industry-specific focus.
• You have experience in customer service or in a contact center.
• You enjoy customer contact and communicate clearly, empathically and in a solution-oriented manner.
• You work independently, with motivation and concentration.

We offer

• We give room for initiative.
• We promote personal and professional development.
• We offer flexible working models.
• We do meaningful and varied work.
• We stand for equal opportunities and diversity.