Job offer

E-Service Center Specialist (2nd Level Support) (f/m) 100%

The position of E-Service Center Specialist (2nd Level Support) at BKB involves supporting customers, especially corporate customers, in the use of e-service products and services as well as the further development of customer concerns to the responsible specialist departments. The position offers a varied job in a young, relaxed team with opportunities for personal and professional development.

Job description

Your new job

  • customers, with a focus on corporate customers, by telephone and via digital channels from our first-class e-service products and services (e.g. EBICS service, digital banking, TWINT, customer portal, payment transaction apps, e-bill, etc.).
  • Further development of customers and clients to the responsible specialist departments
  • Actively participate in projects and tests of applications (e.g. Digital Banking, EBICS)
  • Ensure the optimal operation of services within a financial institution with our external partners

Requirements

  • Extensive knowledge of ISO formats (e.g. pain.001 or camt.messages 052/053), EBICS
  • Topics and digital banking with a focus on corporate clients in the area of banking solutions
  • Enjoy working actively at interfaces between IT and the specialist area
  • German fluent, English C1, French or Italian an advantage

How you benefit

  • In addition to a bank with a lot of tradition, at our young, relaxed banking company you can clearly find your own exciting projects to help shape the Group
  • An unpaid/unpaid, hierarchically uncomplicated team spirit
  • The opportunity to feel at home working from home or in the office
  • Support in your personal and professional development
  • Are you experiencing an all-round good employment package here?

Job details

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