Job offer
E-Service Center Specialist (2nd Level Support) (f/m)
The position of E-Service Center Specialist (2nd Level Support) involves providing telephone and digital support to customers, especially corporate customers, with questions about e-service products and services. The ideal candidate will have experience in 2nd level support, knowledge of ISO formats and EBICS topics as well as excellent communication skills.
Job description
Your new job
- Inspire customers, with a focus on corporate customers, by telephone and via digital channels with our first-class e-service products and services (e.g. EBICS server, digital banking, TWINT, customer portal, payment apps, e-bill, etc.).
- Keeping a cool head when dealing with complaints
- Referring customers to the relevant specialist agencies
- Actively participate in projects and tests of applications (e.g. Digital Banking, EBICS)
- Ensure the optimal operation of the service with our external partners
Requirements
- Higher professional education (FHB, federal certificate, higher professional examination)
- Sound experience in 2nd level support, ideally within a financial institution
- Extensive knowledge in dealing with ISO formats (e.g. pain.001 or camt. messages 052/053/053), EBICS topics and digital banking with a focus on corporate customer loyalty
- Enjoy working actively at the interface between IT and the specialist area
- German fluent, English C1, French or Italian an advantage
Benefits
- In addition to a bank with a long tradition, at our young, relaxed subsidiary Bank Cler you can find other exciting ways to help shape a group
- An unagitated, wonderfully uncomplicated team spirit
- The opportunity to work from home
- Support in your personal and professional development - we are at your side with help and advice
- An all-round good employment package
Job details
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