Specialist:in Team Specialist Support Account and Cards

Job description

Specialist:in Team Specialist Support Account and Cards

Tasks

• Questions about accounts, cards and packages
• Involvement in day-to-day business in the service team Customer portfolio management
• Designing, optimizing and further developing business processes
• He works together with product management, specialists, sales, direct bank and IT to create an optimal product and service design
• Participation in internal and cross-departmental projects

Requirements

• Completed commercial training
• Further higher education (completed or in training), HF/bachelor/specialist certificate or equivalent is an advantage
• First experience in projects (SAFe/Scrum)
• Sound knowledge of banking products, in particular the range of cards, as well as money transactions and deposit business is an advantage
• You are motivated to assess challenging and technical issues in the field of inventory management for customers on a daily basis
• Good written and spoken German

We offer

• A motivated and well-coordinated team that welcomes an open-minded and committed personality
• A versatile and varied field of activity
• Close cooperation with product management, project portfolio management and IT
• Modern workplace in the vibrant Kreis 5 district
• Long-term prospects in a stable, sustainable environment at one of the safest universal banks in the world
• Unique overall package which, in addition to the attractive basic salary and variable remuneration, offers many fringe benefits and perks (e.g. sports facilities, childcare, health insurance, etc.)