File reviewer

Job Description

The role of the file reviewer involves conducting high-quality periodic and event-driven reviews of client files to ensure compliance with regulatory requirements, internal policies, and industry best practices.

Main Responsibilities

The main tasks include:

• Perform the role in accordance with established procedures, under the supervision and guidance of a supervisor.
• Develop a comprehensive understanding of the activities within one’s area of responsibility and ensure that all necessary activities and measures are carried out in a timely, careful, and accurate manner.
• To assess the adequacy and accuracy of the customer due diligence (CDD/KYC) documentation and ensure compliance with the requirements of the Jersey Financial Services Commission (JFSC).
• Identify, document, and escalate defects, risks, or compliance concerns.
• Ensure that records are accurate, up-to-date, and properly maintained in accordance with internal policies and local regulations.
• To assist in the development and improvement of audit methods, procedures, and reporting standards.
• Conduct CDD/KYC checks on new leads and prospective clients, enter and update data to support reporting and onboarding processes.
• Assist in updating and processing onboarding materials in consultation with the relevant client administration team.
• Stay up to date on relevant laws and regulations as well as industry practices in the field of trust and company business in Jersey.
• To contribute to the achievement of the department's overall objectives.
• Contribute to operational projects and system improvements, including UAT testing, process automation, and data quality initiatives.
• Contribute to the team's performance and make suggestions to improve service quality and efficiency.
• Willingness to go above and beyond one’s own job responsibilities to support colleagues and the company.
• To take responsibility for one's own personal development in line with the agreed annual performance goals.

Skills and experience

The required skills and experience include:

• A strong academic background, including a GCSE or equivalent in English and mathematics at Grade C (Level 4) or higher. A desire to obtain a relevant professional qualification. A willingness to learn about the local financial industry, legislation, and regulatory requirements in the regions where we operate.
• At least 2–3 years of administrative experience.
• Excellent communication skills, with the ability to collaborate with stakeholders across the entire organization. Strong organizational and interpersonal skills.
• A strong commitment to providing excellent customer service. Ability to work independently, take responsibility, and be proactive.
• The ability to handle multiple tasks at once and meet deadlines while working under pressure.
• Proficiency in a range of Microsoft products (Outlook, Word, Excel, and PowerPoint).