Job offer
Financial Expert I
The position of Financial Expert at ING in Belgium offers the opportunity to serve as the primary point of contact for customers in the branches and to assist them with their financial needs. The Financial Expert should have extensive knowledge of banking products and be able to help customers with empathy and foster their loyalty.
Tasks
As a Financial Expert, you are the first point of contact for customers in our offices, providing personalized and relevant assistance. Your responsibilities include:- First point of contact for customers
- Relevant contacts for customers at the offices
- Proactive identification of business opportunities
- Application of the 360° Method
- Delivering commercial opportunities through digital channels
- Increasing customer satisfaction and loyalty
Requirements
As a financial expert, you should:- Be a good listener and be able to connect with others on a personal level
- Be customer-focused and able to quickly assess customer situations
- Being empathetic and thinking digitally
- Be familiar with the tools ING offers to manage customer interactions efficiently and digitally
We offer
ING offers comprehensive support and development opportunities for its employees. As an equal opportunity employer, ING promotes diversity, equality, and inclusion.Job details
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