Front-Office Business Manager, Intermediaries, 100% (f, m, d)

Tasks

• Ensure visibility of changes at different levels (e.g., Management, HXM, and AXM)
• Ensure transparency regarding any accident-related issues and/or branch integrity that affect clients and/or front-line units.
• Ensure effective business segment management to support the local business head of Intermediaries in managing and implementing global and location-specific initiatives.
• Serve as a key governance partner to the Head of Segment Management Intermediaries Europe, supporting budget planning, KPI tracking, steering committees, and cross-functional collaboration.
• Take ownership of and drive the local implementation of the firm's transformation and digitalization strategy, ensuring transparency and buy-in among front-line teams and management.
• Maintain the intermediaries' knowledge board to promote consistency and accessibility of key processes and guidance.
• Support in maintaining a sound control environment by assisting with periodic reviews, including the annual Intermediaries Risk Rating assessment.
• Liaise with Compliance, Legal, and Internal Audit as needed, ensuring timely responses to requests and compliance with internal policies and external regulations.

Requirements

• Strong analytical and problem-solving skills.
• Good interpersonal and communication skills, with proficiency in French and English (knowledge of additional languages is a plus).
• Bachelor's degree in business administration, finance, or a related field.
• 2+ years of experience in private banking and/or the intermediary business segment.